Policy
Complaints Procedure
A draft procedure for raising a complaint with the foundation.
Draft policy — not yet formally adopted
How to complain
Use the Contact page and choose “Complaint” as the category.
Helpful information
- What happened and when
- Who was involved, if known
- What outcome you are seeking
- How you would like us to reply
How it will be handled
Complaints will be acknowledged, handled confidentially and reviewed by someone without a conflict of interest. Safeguarding concerns are escalated immediately. The outcome will be communicated to you. Response times will be confirmed when the procedure is adopted.